Sports / Slots
bk992 collects and uses your information to keep your wallet, transaction history and session activity running correctly. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with bk992, we collect the information you provide during registration — your name, contact details, and the payment method you use to fund your wallet. For deposits made through Rocket or Bank Transfer, we retain transaction references as part of your account record. This data is used to process your deposits, verify your identity where required, and maintain your session history across devices. We do not sell your personal information to third parties. Data shared with payment processors — including Rocket and Bank Transfer providers — is limited to what those processors need to complete your transaction. We store account data for as long as your account remains active and for a period after closure as required by applicable rules. If you access this platform from Bangladesh, your use is subject to local law and the eligibility conditions set out in our terms. We apply reasonable technical measures to protect stored data, and we review those measures periodically. Any material change to this policy will be communicated through your registered account contact before it takes effect.
This policy applies to data collected through your bk992 account, including registration details, wallet activity and device sessions. Understanding what falls inside and outside its scope helps you know exactly what we are responsible for.
Data collected when you register, log in or update your account details falls fully within this policy. This includes your contact information, password credentials and the device identifiers associated with your active sessions.
Deposit and withdrawal records processed through Rocket or Bank Transfer are covered here. We retain transaction references tied to your account wallet. We do not store full payment credentials — those remain with the payment provider.
Your browsing activity within the lobby — which game categories you open, how long you spend in a session — is collected as usage data under this policy. This helps us maintain platform performance and is not shared for advertising.
Payment processors, game content providers and any external links you follow from our platform operate under their own privacy terms. Once you leave bk992 or complete a transaction through a third-party processor, their policy governs that data, not ours.
You have several concrete options for managing the personal data bk992 holds on your account. To review the information we hold, log in and open the account section — your registered contact details, wallet history and linked payment methods are visible there. If any detail is incorrect, you can update it directly from the account settings page or contact our support team to request a correction. If you want to ask a question about how your data is used, or if you believe something has been handled incorrectly, you can raise it through the support channel listed on this page. We will acknowledge your request and respond within a reasonable period. If you decide to close your account, we will retain only the data we are required to keep under applicable rules, and we will confirm what that covers when you submit the closure request. Availability of these rights may vary depending on your local law and eligible region.
Log in and open the account section to see your registered details, transaction history and linked payment methods at any time.
Update your contact information directly in account settings, or contact support if the field is locked and requires manual correction.
Use the support contact route on this page to ask about how your data is used or to flag a concern. We respond within a reasonable period.
Submit a closure request through support. We will confirm which data we are required to retain and for how long under applicable rules.
If you have a question about this privacy policy or want to act on any of the rights described above, use the contact routes published on this site. We do not list channels or hours we cannot verify.
Open the chat widget from any page while logged in to reach the support team directly about your account data.
Send your data or privacy question to the support email address listed in your account contact section for a written response.
The help section inside your account covers common data and privacy questions and links to the correct contact form for formal requests.
We apply technical and organisational measures to protect the data held on your bk992 account. These include encrypted connections for login and payment sessions, access controls that limit which internal systems can read your account record, and periodic reviews of our storage practices. Retention periods are tied to account status: active account data is kept while your account is open; after closure, we retain only what applicable rules require and delete the rest on a defined schedule.
We use session cookies to keep you logged in across pages and to remember your device for returning visits. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how your account loads on mobile.
Your login credentials are stored in hashed form. We do not have access to your plain-text password. If you suspect unauthorised access, use the password reset path in the account login screen immediately.
Account records, including Rocket and Bank Transfer transaction references, are kept for the period required by applicable rules after account closure. We do not retain payment credentials beyond what the transaction processor requires.
If we update this policy in a way that affects your rights or how we use your data, we will notify you through your registered contact before the change takes effect. The current version is always available on this page.
These questions cover what we are asked most often about data, account records and your rights under this policy.
We collect the details you enter during registration — your name, contact information and the payment method you use. For Rocket or Bank Transfer deposits, we retain a transaction reference tied to your account wallet. We do not store full card or banking credentials.
Yes. Log in and open the account section to view your registered details, wallet history and linked payment methods. If something looks incorrect, you can update it in settings or contact support to request a manual correction.
We share only what is necessary. Payment processors like Rocket and Bank Transfer receive the transaction data needed to complete your deposit or withdrawal. Game content providers do not receive your personal account details. We do not sell your data.
After closure, we retain only the data we are required to keep under applicable rules — typically transaction records for a defined period. We will confirm the specifics when you submit a closure request. Data not required by those rules is deleted on a scheduled basis.
Use the live chat or support email listed in your account contact section. Describe your concern and we will acknowledge it and respond within a reasonable period. For formal requests, the account help centre links to the correct submission form.
Yes, this policy applies to your account regardless of where you access the platform. However, the specific rights available to you and the eligibility of certain features depend on your local law and eligible region. We recommend reviewing the terms applicable to your location.