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These terms set out how bk992 operates your account, what you can do on the platform, and what applies when you deposit via Rocket or Bank Transfer. Access and eligibility depend on your local law and the region you are in — read these terms before you start your first session.
By opening an account on bk992, you agree to these terms in full. They cover every part of the platform — the lobby, your account wallet, deposits made through Rocket or Bank Transfer, and the support routes available to you. These terms apply from the moment your account is created and remain in effect for as long as it is active. We may update these terms when our services change. When that happens, we will note the revision date at the top of this page. Continuing to use the platform after a revision means you accept the updated terms. If you disagree with any revision, the right step is to stop using the platform and contact our support team to close your account. Availability of the platform — including specific payment rails like Rocket and Bank Transfer — depends on your local law and the region you are accessing from. We do not represent that every service described here is available in every location. You are responsible for checking whether access is permitted where you are. Nothing in these terms overrides the laws that apply to you locally.
These terms have a defined scope. Understanding what falls inside and outside helps you know when to check here and when another policy or external provider applies.
Your login, account wallet, deposit and withdrawal steps, and identity verification all fall within these terms. Any action you take while signed in on bk992 — desktop or mobile — is covered here.
Deposits and withdrawals processed through Rocket or Bank Transfer are subject to these terms on the bk992 side. The payment provider's own terms apply separately to how they handle funds on their network.
Games, lobby content, promotional notices, and support materials published on bk992 fall within this policy. Content availability may vary by region based on local law and eligible access rules.
External websites, payment networks, and game studios operate under their own terms. We are not responsible for third-party service terms or how those providers handle data or transactions outside our platform.
These terms give you practical rights over your own account. You can review your transaction history directly from the signed-in account area — every deposit made via Rocket or Bank Transfer is logged there with date, amount, and status. If a record looks wrong, you have the right to raise it with us. You can also update your account details — email address, contact number, and wallet references — by following the steps shown in the account settings section. Changes take effect after verification, which follows the steps described on that page. We do not set a fixed window for processing corrections, but we aim to confirm updates promptly. If you have a question about how these terms apply to your account, or if you want to understand a specific decision we made, you can contact our support team through the routes listed on the support page. Requests to review an account action should include your account reference and a description of the specific record in question.
Open the signed-in account area and go to your transaction history. Every Rocket or Bank Transfer deposit appears there with its status and date.
Follow the fields and verification steps shown in account settings to update your contact number, email, or linked wallet reference.
If a policy clause or account decision is unclear, write to our support team with your account reference. We will respond through the same channel you used.
To request a review of a specific action taken on your account, contact support with the date, amount, and type of the action you want us to look at.
If you have a question about these terms, want to flag a concern, or need to request a change to your account, use one of the contact routes below. We publish these routes on the site; we do not name operating hours or response times we cannot verify.
Open the chat widget from any page while signed in. Describe your question and include your account reference so the team can locate your record.
Send your terms or account query to the support email address published on our contact page. Include a clear description and your account reference number.
The help centre covers common questions about account terms, wallet use, and policy scope. Check there first — many answers are already published.
We take a straightforward approach to the data held in your account. Here is what we do and how you can act on it.
We keep the information you provided when you registered, your transaction records including Rocket and Bank Transfer activity, and the contact details you have saved. You can review what is stored by opening the account settings page.
We use cookies to keep your session active on mobile and desktop. You can manage cookie preferences through your browser settings. Disabling cookies may affect how certain account features behave.
Your account is protected by the login credentials you set. If you suspect unauthorised access, contact support immediately using the live chat or email route. Do not share your password or wallet verification codes with anyone.
To request deletion of account data or a change to how we hold your information, contact our support team via email with your account reference and a description of the specific change you are requesting.
These questions cover what we hear most from accounts reviewing the terms for the first time.
Yes. Any deposit processed through Rocket is covered by these terms on the bk992 side. The Rocket network also applies its own terms separately. Both sets of terms apply at the same time, and neither cancels the other.
We update the revision date at the top of this page when terms change. Continuing to use the platform after a revision means you accept the new version. If you do not agree, contact support to close your account before the change takes effect.
Access depends on your local law and the region you are in. We do not confirm availability for every location. Check whether access is permitted under the laws that apply to you before opening an account or making a deposit.
Open the signed-in account area and go to the transaction history section. Every Bank Transfer deposit and withdrawal is listed there with its date, amount, and current status. Contact support if a record looks incorrect.
Contact our support team through live chat or the support email address on our contact page. Include your account reference and the date of the specific decision you want reviewed. We will respond through the channel you used.
The bk992 terms cover your use of the lobby and the games available in it. Individual game studios — including those whose content appears in the lobby — may have their own usage terms that apply alongside ours.